Solutions
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We helps founders turn happy customers into lasting revenue. We will help you with Customer Retention that’s data driven, services centered, and growth focused.
You have the potential to create growth from your existing clients and we will show you how.
You Have The Potential To Create Growth From Your
Existing Clients. And We Will Show You How.
Don't Know Where To Start With Customer Success?
Moving from reactive Customer Service to proactive Customer Success can be a challenge. We help you make this transition a success experience.
Your Churn Is High And Your Time Is Running Out?
We define a Churn Prevention Plan that involves your Sales, Marketing and Customer Success Teams. It will show results in 3 months or less!
You Want To Generate More Revenue Through Upselling?
We hear it all the time: “My Customer Success Team can’t sell!” It doesn’t have to be that way. We establish customer-centric upsell processes in your CS operations.
Service Offered
You have the potential to create growth from your existing clients and we will show you how.
Consulting Sessions
Expert consulting to help you solve challenges, align teams, and drive sustainable business growth through clear strategy and execution.
Customer Journey Audits
A structured analysis of your customer journey to uncover friction points, improve experience consistency, and drive stronger retention.
Trainings & Workshops
Facilitated workshops that build team capability, align priorities, and turn customer experience strategy into day-to-day action.
Investment
What we charge
Pick the service that fits where you stand
Core Audit
$6,995
Under $5M ARR
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For mid-sized teams or companies under $5M ARR needing clarity and quick wins. Get focused insights to uncover retention killers and unlock growth.
Includes
- Deep-dive survey intake and review
- Customer journey mapping
- Onboarding & workflow audit
- 1 customer experience walkthrough
- 60-min findings presentation
- 3 Looms with top opportunities
Growth Audit
$14,995
$5M–$20M+ ARR
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For companies $5M–$20M+ ARR with CS teams ready to scale. Maximize LTV and reduce churn with strategic, scalable foundations.
Includes
- Everything in Core Audit, plus:
- Stakeholder interviews (up to 3 members)
- Team operations & tech stack review
- Upsell flow & revenue analysis
- 2 additional customer walkthrough
- Health score & QBR evaluation
- Custom recommendations & playbooks
Transformation
$35,000
Enterprise Scale
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For organizations seeking end-to-end alignment and strategic impact. Not just an audit — a complete transformation of your post-sale experience.
Includes
- Everything in Growth Audit, plus:
- Senior leadership alignment session
- Unlimited stakeholder interviews
- Full customer life cycle design
- 5+ customer experience walkthrough
- Complete CS playbook system
- Internal training & change management
- 90-day advisory support
Additional Services
Flexible support options to complement your customer success journey
$495
90-min. session
Strategic Consulting
One-off consulting sessions to address specific customer success challenges and opportunities. Perfect for targeted problem-solving.
Includes
- 90-minute focused session
- Specific challenge deep-dive
- Actionable recommendations
- Follow-up summary document
$1,995
per month
CSM Team Support
Ongoing support to enhance your existing team's capabilities with expert guidance, training, and best practices implementation.
Includes
- Monthly team coaching sessions
- Process optimization guidance
- Best practices implementation
- Performance improvement strategies
- Slack/email support access
You’ll be in good company
We help clients increase customer LTV, increase Average Order Volume, improve customer satisfaction, increase Net Promoter Score, build customer loyalty, and reduce customer churn.
Client Success Stories.
Hear from those who’ve made the shift
Client Success Manager, Castos.com
Working with Huckleberry Consulting was a game changer for our company. Before, our team had tons of operations and client satisfaction issues. With Alex’s guidance, we’ve increased LTV for our high ticket monthly subscription. I can confidently say his help was a needle mover, we grew 10-15% quarterly in our first year in business.
Director of Operations, Proximity Outsourcing
This audit was far beyond what I was expecting to receive. Honestly, I thought I'd be reconfirming most of the suspicions I've had for customer pain-points and potential solutions. I don't know how we missed these... How are you not charging 4x for this level of insight?"
Founder, QR-Codes.com
Alex has showed me the gaps in our customer success plan, and with that I was able to empower my CSM to improve what we have. I felt safe in sharing our business struggles, I gained clarity, and determined the right integrations to fix our systems. I really appreciate his time and advice.
Founder, 2 hour CEO Agency
"So grateful for Alex! Through his coaching, I was able to sort out holes in my original management career plan, and after just one session with him, I got promoted to Senior Client Success Manager."