Effective Date: June 18, 2026
Website: consulthuckleberry.com
Company: Huckleberry Consulting LLC

These Terms and Conditions (“Terms”) govern your use of the Huckleberry Consulting LLC website and the purchase of our consulting services.

By accessing our website or engaging our services, you agree to these Terms. Please read them carefully.

1. About Our Services

Huckleberry Consulting LLC provides customer experience consulting services, primarily through Secret Shopper Audits and related advisory work for online businesses.

Our services are designed to identify friction points in your customer journey and provide actionable recommendations.

All services are informational and advisory in nature. We provide recommendations based on professional assessment, but all implementation decisions remain solely with you as the client.

2. Eligibility

Our services are available to businesses and individuals 18 years of age or older.

By engaging our services, you represent that you have the authority to enter into a legally binding agreement on behalf of yourself or your organization.

3. Engagements and Payment

All client engagements are subject to the following:

• All engagements begin with a discovery call to confirm fit and scope.

• Service terms, deliverables, and fees are outlined in a separate agreement or invoice before work begins.

• Payment is due according to the terms stated in your invoice or service agreement.

• We reserve the right to pause or discontinue work if payment obligations are not met.

Any pricing or scope details listed on our website are for general reference only. Final terms will always be confirmed in writing.

4. Deliverables and Intellectual Property

Reports, summaries, and recommendations provided to you are intended for your internal business use only.

You may:

• Share deliverables within your organization.

You may not:

• Resell

• Republish

• Distribute to third parties

without prior written permission.

Huckleberry Consulting LLC retains ownership of all proprietary frameworks, templates, and methodologies used during your engagement.

Deliverables created specifically for your business are yours to use as outlined above.

5. Confidentiality

We treat all client business information as strictly confidential.

We will not disclose your business operations, internal processes, or audit findings to any third party without your consent unless required by law.

We may reference our work with your business (such as testimonials or case studies) only with your explicit written permission.

6. Client Responsibilities

To help us deliver services effectively, you agree to:

• Provide accurate and complete information about your business and customer journey.

• Grant reasonable access to relevant tools, team members, or systems as needed.

• Respond to requests and communications in a timely manner.

Delays caused by lack of client cooperation may affect project timelines.

We are not responsible for outcomes resulting from incomplete or inaccurate information provided by the client.

7. Cancellations and Refunds

Cancellation and refund terms are outlined in your individual service agreement.

In general:

• Discovery calls may be cancelled or rescheduled with reasonable notice through Calendly.

• Paid engagement cancellation terms will be clearly outlined at the time of purchase.

• Refund requests are reviewed on a case-by-case basis with the goal of fair resolution.

8. Disclaimer of Warranties

All services are provided “as is” based on professional judgment and observation.

We make no guarantees regarding:

• Revenue increases

• Customer retention improvements

• Specific business outcomes

Results depend on many factors beyond our control, including how our recommendations are implemented.

9. Limitation of Liability

To the fullest extent permitted by law, Huckleberry Consulting LLC’s liability for any claim related to our services will not exceed the amount paid for the specific engagement in question.

We are not liable for:

• Indirect damages

• Incidental damages

• Consequential damages

10. Governing Law

These Terms shall be governed by the laws of the State of Idaho, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved in the courts of Idaho.

11. Changes to These Terms

We may update these Terms from time to time.

Any updates will be posted on this page with a revised effective date.

Continued use of our website or services after updates are posted constitutes your acceptance of the revised Terms.

12. Contact

If you have any questions about these Terms, please contact us:

Huckleberry Consulting LLC
Email: alex@consulthuckleberry.com
Website: consulthuckleberry.com