Discover What's Holding Your Business Back
Take our quick quiz to uncover blind spots in your customer success strategy.Take our quick quiz to uncover blind spots in your customer success strategy.
CUSTOMER SERVICE MANAGEMENT
We help business transform and specialize in turning data into strategies.
With almost a decade of experience at industry leaders like Microsoft and Amazon, Alex Booth founded Huckleberry Consulting to serve businesses ready to transform their customer success operations.
We specialize in turning data into strategies that not only resonate with your customers but also significantly impact your bottom line. We’re committed to simplifying the complex, making customer success both accessible and impactful.
Testimonials
Customer Journey Audits
(Secret Shopper + Internal Review)
See your business from the outside in — and the inside out.
Part 1: Secret Shopper Experience
I go through your customer journey exactly as a client would, capturing every touchpoint, communication, and impression.
Part 2: Internal Review
I review your tools, processes, and interview your client-facing stakeholders to understand how the experience is actually delivered.
What you get:
✔ A complete view of how customers experience your business and how your team supports it
✔ Findings on gaps, missed opportunities, and strengths
✔ Recommendations that directly improve retention, upsells, and referrals
Format: Audit report + Loom video walkthrough + 45-min follow-up call
90-Minute Consultation
Get clarity fast on your biggest Customer Success challenges.
What happens:
I meet with you 1:1 for a focused strategy session to answer your most pressing questions. We’ll cut through the noise and create an immediate action plan tailored to your business.
What you get:
✔ Direct access to my experience building Customer Success teams at Amazon, Microsoft, and through Huckleberry
✔ Clear, practical recommendations you can implement right away
✔ A written recap with next steps so nothing gets lost
Format: 90-min live video call + written recap
Team Trainings & Workshops
I design and lead practical, interactive sessions on key topics like upselling without losing trust, building client scorecards, or creating customer feedback loops.
What you get:
✔ Hands-on training with at least 40% interactivity (exercises, roleplays, and live problem-solving)
✔ Playbooks, frameworks, and cheat sheets your team can keep using
✔ A stronger, more confident team equipped to drive better client results
Format: 90–120 min live workshop (remote or in-person) + resources/workbook
Numbers that matter to your business
You’ll be in good company
We help clients increase customer LTV, increase Average Order Volume, improve customer satisfaction, increase Net Promoter Score, build customer loyalty, and reduce customer churn.
Case Studies
Proximity Outsourcing
Challenge
Running a high-ticket, $995 USD – $2495 USD -per-month service sounds glamorous—until Client Success starts eating every spare second.
• No onboarding SOPs or unified comms between remote talent & clients
• Zero escalation playbook—”panic & refund” became the default
• Client LTV stuck at $10 – 20,000 while ops & marketing teams moonlighted as CS
The result? A founder on constant fire‑watch and a business riding the feast‑and‑famine roller‑coaster.
qr-codes
Challenge
Running a high-ticket, $995 USD – $2495 USD -per-month service sounds glamorous—until Client Success starts eating every spare second.
• No onboarding SOPs or unified comms between remote talent & clients
• Zero escalation playbook—”panic & refund” became the default
• Client LTV stuck at $10 – 20,000 while ops & marketing teams moonlighted as CS
The result? A founder on constant fire‑watch and a business riding the feast‑and‑famine roller‑coaster.
Blog
Drive Predictable Expansion with Customer Success ROI
Learn how to measure Customer Success ROI, align spend with outcomes, and drive predictable, sustainable growth.
The Hidden ROI of Customer Success
Discover the 5 customer success metrics that reveal hidden ROI and turn small improvements into real growth.
Customer Success vs. Customer Experience?
Customer Success or Customer Experience? Learn which to prioritize first—and how to align both for growth.
Ready to Transform Your Customer Success?
Book a discovery call with Alex to discuss your customer success strategy.
