Customer retention that’s data driven, service centered, and growth focused
Reduce Customer ChurnIncrease Customer LTVIncrease AOV (Average order volume)Improve Customer SatisfactionIncrease Net Promoter ScoreBuild Customer Loyalty
Achieve steady, assured growth by valuing
each customer, one at a time
Customer-Led Sales
Customer Success
Customer-Focused Marketing
Customer-Led Sales
More retained customers per year, compared to non Customer Obsessed companies
Customer Success
It’s 7x more expensive to acquire a new customer versus retaining an existing one
What People Think About Us
Working with Huckleberry Consulting was a gamechanger for our company. Before, our team had tons of operations and client satisfaction issues. With Alex's guidance, we've increased LTV for our high ticket monthly subscription. I can confidently say his help was a needle mover; we grew 10-15% quarterly in our first year in business.
"This audit is far beyond what I was expecting to receive. Honestly, I thought I'd be reconfirming most of the suspicions I've had for customer pain-points and potential solutions. I don't know how we missed these...How are you not charging 4X for this level of insight?"
"So grateful for Alex! Through his coaching, I was able to sort out holes in my original management career plan, and after just one session with him, I got promoted to Senior Client Success Manager."
Alex has showed me the gaps in our customer success plan, and with that I was able to empower my CSM to improve what we have. I felt safe in sharing our business struggles, I gained clarity, and determined the right integrations to fix our systems. I really appreciate his time and advice.
